Terms of service
Welcome to CozyCo Wear. By using our website and placing an order, you agree to the following terms.
1. About Us
CozyCo Wear is an online fashion retailer offering clothing, accessories, jewellery, gifts and related products.
2. Products
We aim to display product descriptions, colours, sizes and images as accurately as possible. Colours may vary slightly depending on lighting, photography and screen settings.
3. Prices
All prices are shown in GBP (£) unless stated otherwise. Prices may change from time to time, but changes will not affect orders already confirmed.
4. Orders
An order is accepted once payment has been successfully received and the order has been confirmed. We may contact you if there is a stock, pricing, payment or delivery issue.
5. Availability
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and arrange a suitable alternative or refund.
6. Payment
Payment must be completed using one of the payment methods available at checkout. Customers are responsible for providing accurate billing and delivery information.
7. Shipping & Delivery
Delivery charges and estimated times are explained in our Shipping Policy. Delivery times are estimates and may occasionally be affected by courier delays or circumstances outside our reasonable control.
8. Returns & Refunds
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.
9. Pre-orders and Made-to-Order Items
Where a product is sold as a pre-order or made-to-order item, the estimated dispatch time will be stated in the product description. Personalised or custom-made products may have different cancellation rights where permitted by law.
10. Faulty or Incorrect Items
If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible. Nothing in these Terms limits your statutory consumer rights.
11. Website Use
You must not misuse our website, attempt to interfere with its operation, or use it for unlawful purposes.
12. Intellectual Property
CozyCo Wear branding, original website content, photographs and designs must not be copied or used commercially without permission, except where another rights holder owns the material.
13. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Consumer terms must remain fair and cannot exclude responsibility for matters such as faulty goods or goods that are not as described.
14. Changes to These Terms
We may update these Terms from time to time. The version available on our website at the time of purchase will apply to that order.
15. Governing Law
These Terms are governed by the laws applicable in the United Kingdom. Customers retain any mandatory consumer protections that apply to them.
16. Contact Us
If you have any questions about these Terms, please contact CozyCo Wear through our website contact page or WhatsApp.
CozyCo Wear – Wrap Yourself in Cozy 💜