Refund policy

Return & Refund Policy

We hope you love your CozyCo Wear purchase. If you change your mind about an eligible online order, please contact us within 5 days of receiving your order.

After notifying us, you have a further 5 days to return the item.

Items should be returned unworn, unused and in their original condition with tags and packaging where applicable. Customers may be responsible for return postage unless the item is faulty, damaged or incorrect.

Once the returned item is received and checked, eligible refunds will be processed to the original payment method. Standard delivery charges will be refunded where required by law; additional charges for upgraded delivery may not be refundable.

Items that are personalised, made to order, or otherwise legally exempt from cancellation may not be eligible for change-of-mind returns.

If your order arrives damaged, faulty or incorrect, please contact CozyCo Wear as soon as possible so we can resolve the issue.